Hann Casino Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register and use hann casino, we collect certain personal information that is necessary to operate your account and provide our services to players across the Philippines. The types of information we collect fall into two main categories: information you provide directly to us, and information we collect automatically when you use the platform.

Information you provide directly

• Full name and date of birth (for age and identity verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment details such as GCash account number or bank account information used for deposits and withdrawals in Philippine pesos (PHP)
• Identity documents submitted during verification, such as a government-issued ID
• Any communications you send to our support team

Information collected automatically

• Device type, operating system, and browser information
• IP address and approximate location (country/region level)
• Pages visited, games played, session duration, and click patterns
• Transaction history including deposit and withdrawal records
• Cookie and session data (see the Cookies section below)

We only collect information that is genuinely needed to run the platform, verify your identity, process payments, and comply with applicable regulations. We do not collect sensitive personal information beyond what is required for these purposes.

2. How We Use Your Data

The personal information we collect is used exclusively to operate and improve the hann casino platform for players in the Philippines. We do not use your data for purposes unrelated to your account or our services, and we do not sell your personal information to any third party under any circumstances.

Specifically, we use your data to:

• Create and manage your player account
• Verify your identity and confirm that you meet the minimum age requirement of 21 years
• Process deposits and withdrawals in Philippine pesos (PHP) through local payment channels
• Detect and prevent fraud, money laundering, and other prohibited activities
• Provide customer support and respond to your enquiries
• Send you important account notifications such as transaction confirmations and security alerts
• Analyse platform usage to improve game performance, navigation, and the overall player experience
• Comply with legal and regulatory obligations applicable to online gaming platforms operating in or serving the Philippines

If you have opted in to receive promotional communications, we may also use your email address or mobile number to send you information about new games, offers, or platform updates. You can opt out of these communications at any time by updating your account preferences or contacting our support team.

3. Sharing and Disclosure

We treat your personal information with strict confidentiality and do not share it with outside parties except in the limited circumstances described below. Any third party that receives your data is required to handle it securely and only for the specific purpose for which it was shared.

We may share your information with:

• Payment processors: Local payment providers such as e-wallet and banking partners in the Philippines that are necessary to process your deposits and withdrawals in PHP.
• Identity verification services: Third-party providers that assist us in verifying the authenticity of identity documents submitted during account verification.
• Technology and hosting providers: Companies that provide the infrastructure, servers, and software needed to run the platform securely.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information — for example, in response to a court order, regulatory investigation, or anti-money laundering compliance requirement.

We do not share your personal data with advertisers, data brokers, or any organisation for marketing purposes without your explicit consent. All third-party service providers we work with are bound by confidentiality agreements and are not permitted to use your data for their own purposes.

4. Keeping Your Data Secure

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive information such as passwords and payment details is stored in encrypted form.

Our security measures include:

• SSL/TLS encryption for all data in transit
• Encrypted storage for passwords and sensitive account details
• Access controls that limit which staff members can view personal data
• Regular security reviews and vulnerability assessments of our platform
• Monitoring systems to detect unusual account activity or potential breaches

While we work hard to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect any unauthorised access to your account. For more guidance on account safety, visit our FAQ page.

5. Your Rights as a Player

As a player on the hann casino platform, you have rights over your personal information. We are committed to respecting these rights and making it straightforward for you to exercise them. If you wish to make a request regarding your personal data, you can do so by contacting our support team through the details provided at the end of this policy.

Your rights include:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: If any of your personal information is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to deletion: In certain circumstances, you may request that we delete your personal data — for example, if you close your account and there is no legal obligation for us to retain it.
• Right to restrict processing: You may ask us to limit how we use your data in certain situations.
• Right to withdraw consent: Where we rely on your consent to process your data (such as for marketing communications), you may withdraw that consent at any time.

Please note that some requests may be subject to legal or regulatory requirements that prevent us from fully complying — for example, we are required to retain certain transaction records for a minimum period under applicable financial regulations. We will always explain clearly if this applies to your request and will action all valid requests within a reasonable timeframe.

6. Cookies and Tracking

Hann casino uses cookies and similar tracking technologies to make the platform work properly and to improve your experience as a player in the Philippines. Cookies are small text files stored on your device when you visit our platform, and they help us remember your preferences, keep you logged in during a session, and understand how players use different parts of the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session and remembering your language or region settings.
• Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. This data is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity and to protect your account.

We do not use advertising or third-party tracking cookies that share your data with external marketing networks. Most browsers allow you to control or disable cookies through their settings — however, disabling essential cookies may affect the functionality of the platform and prevent you from logging in or completing transactions. If you have questions about how we use cookies, please refer to our FAQ page.

7. How Long We Keep Your Data

We retain your personal information only for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable laws and regulations. The specific retention period depends on the type of data and the reason it was collected.

• Account information: Retained for the duration of your account and for a period after closure as required by applicable regulations.
• Transaction records: Kept for a minimum of five years in line with financial record-keeping requirements applicable to gaming platforms serving the Philippines.
• Identity verification documents: Retained for the period required by anti-money laundering and know-your-customer regulations.
• Support communications: Kept for up to two years to allow us to reference previous interactions if you contact us again.
• Analytics data: Aggregated and anonymised data may be retained indefinitely as it cannot be linked back to any individual player.

Once the applicable retention period has passed and there is no legal basis for continued storage, we securely delete or anonymise your personal information. If you close your account and wish to request early deletion of your data, please contact our support team and we will advise you on what is possible given our legal obligations.

8. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make changes, we will update the "Last updated" date shown at the top of this page so you can see when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how we handle your personal information.

If we make significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify registered players — for example, by displaying a notice on the platform or sending a notification to your registered email address. Your continued use of hann casino after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with the revised terms, you should stop using the platform and contact us to discuss your options.

9. Questions and Contact

If you have any questions about this privacy policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please do not hesitate to get in touch with our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

You can reach us at:

• Email: [email protected] (plain text — not a clickable link)
• Platform: Log in to your account and use the in-platform support chat for faster assistance

For general questions about the platform, game rules, deposits, or withdrawals, our FAQ page covers the most common topics and is available at any time. If you are concerned about your gaming habits or wish to set limits on your account, please visit our Responsible Gaming page for guidance and self-help tools available to players in the Philippines.